Tag: loyalty

Keep ’em Happy, Keep ’em Serviced, They Stay With You

Are we talking customer service, or are we talking sex? When I heard this statement, I couldn’t help thinking of many variations of where this statement could be applied. In the context of the conversation, it pertained to customer relations. The conversation was with a beautiful young woman which conjured up other possibilities. “CrustyFarts.com would be a good place for that,” she had said. I was lost on this one. CrustyFarts.com (non-existent yet) is the […]

Harvesting For the Long Haul | Sales, Service 101

Business trends have always swung extreme-to-extreme in conduct, behaviour, and strategy (or tragedy). Human Capital is always the bottom-line for every transaction and reason for being. Losing sight of this creates all sorts of havoc in social spheres and financial spheres. Examples of short-term thinking losing sight of the long-term impact. A quick buck is seductive, and the market has driven itself to producing a consumer that throws away and buys replacement so that our […]